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Reservation Assistant and Telephone Assistant: Sector: Hospitality (For Modular Skills)

By:

National Instructional Media Institute (NIMI)

Contributor(s):

DGET, MLE, Govt. of India

Material type:

TextPublisher number: National Instructional Media Institute (NIMI) | 2018-19Publication details: Chennai National Instructional Media Institute (NIMI) 2009Description: 42ISBN:

MES96

Subject(s):

Hospitality

DDC classification:

640.68 NIM

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Contents
1.Practical

-Taking a Reservation through Phone
-Practice Front Office Procedure for Emergencies -I
-Practice Front Office Procedure for Emergencies -II
-Reservation Revision / Cancellation and handling Incoming and outgoing Calls on the EPABX
-Guest Registration Card
-layout Room
-Waste Disposable ,Pest Control and Fire Safety
-Waste Management -I
-Waste Management -II
-Situation Handling

2.Theory
-Telephone Exchange
-Emergency in front office
-Role of Front office Department Type of Room
-Knowledge of Different Types of Room
-Waste Disposal, Pest Control ,Fire ,Safety and Disaster -Management
-Qualities of the Front office staff

3.Assignment & Test

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