For Enterprise Quality Gryna, Frank M creator Chua, Richards C H Deffo, Joseph A text xxu New Delhi McGraw Hill Education (India) Pvt. Ltd., New Delhi 2017,c2007 monographic eng

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774 "Through four editions, Juran's Quality Planning and Analysis has provided students and professionals with an authoritative treatment of the subject that goes beyond statistical techniques. The fifth edition of this highly regarded classic book on managing for quality, Juran's Quality Planning and Analysis for Enterprise Quality, combines the pioneering concepts of Dr. Joseph M. Juran and the teachings of the late Dr. Frank M. Gryna with the insights and experience of today's leading trainers and practitioners at the Juran Institute: Dr. Richard Chua, Executive VP and Joseph A. DeFeo, President & Executive Coach. The trademark Juran Institute approach has been retained, developing the viewpoint that the achievement of quality products and services requires the application of managerial, technological, statistical, and behavioral actions throughout all functions of an organization. With real-world problems provided in each chapter, students are faced with realities that confront managers, designers, engineers, marketers, operations personnel, users, and others involved in enterprise quality. This text will challenge readers to make assumptions, estimate economics, reach data-driven conclusions, and adapt themselves to the imperfect world of the practitioner. Students and professionals will also find this book useful as they prepare for various certifications such as the Certified Quality Engineer, Reliability Engineer, Quality Manager, Six Sigma Green Belt and Black Belt. " PART I: FOUNDATION Chapter 1. Basic Concepts Chapter 2. Companywide Assessment of Quality Chapter 3. Quality Improvement and Cost Reduction Chapter 4. Operational Quality Planning and Sales Income Chapter 5. Quality Control PART II: MANAGERIAL CONCEPTS Chapter 6. Process Management Chapter 7. Organization for Quality Chapter 8. Strategic Quality Management Chapter 9. Developing a Quality Culture PART III: FUNCTIONAL APPLICATIONS Chapter 10. Understanding Customer Needs Chapter 11. Designing for Quality Chapter 12. Supply Chain Management Chapter 13. Operations-Manufacturing Sector Chapter 14. Operations-Service Sector Chapter 15. Inspection, Test, and Measurement Chapter 16. Quality Assurance Audits Part IV: STATISTICAL TECHNIQUES Chapter 17. Basic Concepts of Statistics and Probability Chapter 18. Statistical Tools for Analyzing Data Chapter 19. Statistical Tools for Designing for Quality Chapter 20. Statistical Process Control 658.562 GRY 978-0-07-061848-0 Allied Informatics, Jaipur 171031 20171031123625.0 English