TY  - BOOK
AU  - National Instructional Media Institute (NIMI)
AU  - DGT, MSDE, Govt of India
TI  - Front Office Assistant 1st Semester: Trade Practical
SN  - CTS263
U1  - 651.374 3 
PY  - 2014///; 2017
CY  - Chennai
PB  - National Instructional Media Institute (NIMI)
KW  - Travel, Tourism & Hospitality
N1  - Contents : 
Module 1 : Introduction Familisation with Hotel Industry 
Module 2 : Communication Skills 
Module 3 : Communication with Guest 
Module 4 : Key Control 
Module 5 : Computer Operational Skills
Module 6 : Prepation and Practices of Pre Arrival Activities
Module 7 : Practice & Demonstration of Guest Arrival Activities 
Module 8 : Handling Situations

ER  -