00991nam a22001937a 4500003000400000005001700004008004100021020001100062028007800073040002400151082001900175100005000194245005400244260007200298300000700370504035700377650003400734700002900768OSt20200113151409.0180816b           ||||| |||| 00| 0 eng d  aCTS264  bNational Instructional Media Institute (NIMI)c49148d10/07/2018q2018-19  aBSDUbEnglishcBSDU  a651.374 3bNIM  aNational Instructional Media Institute (NIMI)  aFront Office Assistant 1st Semester: Trade Theory  aChennaibNational Instructional Media Institute (NIMI)cc2014; 2017  a41  aContents
Module 1: Introduction Familisation with hotel Industry
Module 2: Communication Skills
Module 3: Communication  with Guest 
Module 4 : Key Control
Module 5 : Computer Operational Skills
Module 6:  Preparation and Practices of Pre Arrival Activities
Module 7: Practical & Demonstration of Guest Arrival Activities
Module 8: Handling Situations
  aTravel, Tourism & Hospitality  aDGT, MSDE, Govt of India