TY  - BOOK
AU  - National Instructional Media Institute (NIMI)
AU  - DGT, MSDE, Govt of India
TI  - Front Office Assistant 1st Semester: Trade Theory
SN  - CTS264
U1  - 651.374 3 
PY  - 2014///; 2017
CY  - Chennai
PB  - National Instructional Media Institute (NIMI)
KW  - Travel, Tourism & Hospitality
N1  - Contents
Module 1: Introduction Familisation with hotel Industry
Module 2: Communication Skills
Module 3: Communication  with Guest 
Module 4 : Key Control
Module 5 : Computer Operational Skills
Module 6:  Preparation and Practices of Pre Arrival Activities
Module 7: Practical & Demonstration of Guest Arrival Activities
Module 8: Handling Situations

ER  -