TY  - BOOK
AU  - National Instructional Media Institute (NIMI)
AU  - DGT, MSDE, Govt. of India
TI  - Reception Assistant and Information Assistant: Sector: Hospitality (For Modular Employable Skills)
SN  - MES97
U1  - 640.68 
PY  - 2009///; 2016
CY  - Chennai
PB  - National Instructional Media Institute (NIMI)
KW  - Hospitality
N1  - Contents : 
1.Practical 

-Practice Font Office Procedure for Emergencies -I
-Practice Font Office Procedure for Emergencies -II
-layout of Room
-Waste Disposable ,pest control and Fire Safety 
-Waste Management -I
-Waste Management -II
-Guest Registration  Through Phone
-Taking a Reservation Revision / Cancellation  and Handling -Incoming  and Outgoing call on the EPABX
-Situation Handling 
 2.Theory 
-Emergency in front office
-Knowledge of Different Type of Room
-Waste Disposal,Pest Control, Fire Safety and Disaster -Management 
-Role of front Office Department 
-Telephone Exchange
-Qualities of the Front office Staff

3. Assignment & Test 


ER  -