TY  - BOOK
AU  - National Instructional Media Institute (NIMI)
AU  - DGET, MLE, Govt. of India
TI  - Reservation Assistant and Telephone Assistant: Sector: Hospitality (For Modular Skills)
SN  - MES96
U1  - 640.68 
PY  - 2009///
CY  - Chennai
PB  - National Instructional Media Institute (NIMI)
KW  - Hospitality
N1  - Contents 
1.Practical 

-Taking a Reservation through Phone
-Practice Front Office Procedure for Emergencies -I
-Practice Front Office Procedure for Emergencies -II
-Reservation Revision / Cancellation and handling Incoming and outgoing Calls on the EPABX
-Guest Registration Card 
-layout Room
-Waste Disposable ,Pest Control and Fire Safety 
-Waste Management -I 
-Waste Management -II
-Situation Handling 

2.Theory 
-Telephone Exchange 
-Emergency in front office
-Role of Front office Department Type of Room
-Knowledge of Different Types of Room 
-Waste Disposal, Pest Control ,Fire ,Safety and Disaster -Management 
-Qualities of the Front office staff

3.Assignment & Test

ER  -