TY  - BOOK
AU  - Fairweather, Alan
TI  - How to Manage Difficult People: Proven strategies for dealing with challenging behaviour at work
SN  - 978-0-71602-398-2
U1  - 658.3045 
PY  - 2014///
CY  - London
PB  - How to Books Ltd.
KW  - Management
KW  - Entrepreneurship
N1  - Contents:
1. There's No Such Thing as Difficult People
2. If You Don't Like the Programme- Change It
3. Build a Better Frame of Mind
4. Prevention is Better than Cure
5. Choose to Be Assertive
6. The Power of Persuation
7. Strategies for Success
ER  -