Raghubalan, G. creator Raghubalan, Smritee text New Delhi Oxford University Press 2018 monographic eng

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790 Features • Provides a good balance between theory and practice by presenting important elements of housekeeping in the companion DVD • Incudes case studies that discuss the challenges faced by housekeeping personnel New to This Edition • A new chapter on facilities planning and facilities management • New sections on floor pantry, contract specification, access equipment, basics of room layout, Wi-Fi and Internet devices, pillow menu, gate pass procedure, and more In the DVD • Detailed videos on bed-making, guestroom cleaning, organizing the maid's cart, and flower arrangement • PowerPoint presentations on cleaning and laundry equipment, bed-making procedure (with duvet), flower arrangements, types of windows, uniforms, elements of interior design, guestroom accessories, and sanitary ware and lighting fixtures The third edition of Hotel Housekeeping: Operations and Management continues its endeavour to provide a comprehensive text to students of diploma, undergraduate, and postgraduate courses in hotel management. The book discusses all important aspects of housekeeping such as role of housekeeping in hospitality operations; composition, care and cleaning of different surfaces; room layout and guest supplies; area cleaning; routine systems and records; as well as pest and odour control, uniforms, laundry, flower arrangement, interior decoration, indoor plants, lighting, and contract services. With its practice-oriented approach, the book will also be useful for housekeeping professionals and students of home science. Contents Chapter 1: The Hotel IndustryóAn Overview Chapter 2: The Housekeeping Department Chapter 3: Managing Housekeeping Personnel Chapter 4: Contracts and Outsourcing Chapter 5: Planning Housekeeping Operations Chapter 6: Daily Routines and Systems Chapter 7: Housekeeping Inventories Chapter 8: Composition, Care, and Cleaning of Different Surfaces Chapter 9: Hotel Guestrooms Chapter 10: Standard Contents of a Guestroom Chapter 11: Cleaning Guestrooms Chapter 12: Cleaning Public Areas Chapter 13: Supervision in Housekeeping Chapter 14: Housekeeping Control Desk Chapter 15: Budgeting for Housekeeping Expenses Chapter 16: Textiles Chapter 17: Linen and Laundry Operations Chapter 18: Uniforms Chapter 19: Sewing Room Chapter 20: Safety and Security Chapter 21: Ergonomics in Housekeeping Chapter 22: Pest Control and Waste Management Chapter 23: Internal Environment Chapter 24: Interior Designing Chapter 25: Interior Decoration Chapter 26: Facilities Planning and Facilities Management Chapter 27: Hotel Renovation Chapter 28: Flower Arrangement Chapter 29: Horticulture Chapter 30: Ecotels Chapter 31: New Property Operations Chapter 32: Changing Trends in Housekeeping Hospitality 647.94 RAG 978-0-19-945174-6 Allied Informatics, Jaipur BSDU 190611 20190611101107.0 English