01710nam a22002177a 4500 2594 2594 OSt 20200228163812.0 200121b ||||| |||| 00| 0 eng d 978-93-85915-76-5 Allied Informatics, Jaipur 7099 16/01/2020 2019-20 BSDU English BSDU 647.94 MIS Mishra, Rajeev R. Managing Hotel Front Office Operations Mishra, Rajeev R. New Delhi CBS Publishers & Distributors Pvt. Ltd 2016 582 contents 1. Introduction to travel and Tourism 2. Five 'A' s of Tourism 3.Tourism products 4.Impacts of Tourism 5.Tourishm in India 6.Types of Tourism 7.emerging Trends in Tourism Part II 8. Introduction to the Hospitality Industry 9. Hotel guest and Guest Relation 10.Classifications of Hotels 11.Emerging Concepts in Hotels 12.Hotel Organization Part III 13 An Introduction to the Front office 14 front office Communication 15 Front office Organization 16 Equipment used Front office Operations' 17 Knowledge about accommodation Products 18 Room Tariff 19 Guest Cycle 20 Handling Guest Complaints 21 Room Reservations 22 registration 23 handling Situations 24 bell Desk 25 Guest Services 26 Front Office and Guest Safety and Security 27 Check out and Account Settlement 28 front Office Accounting System 29 Night Auditing 30 Introduction to Hotel Revenue management 31 Forecasting Room Availability 32 Planning and Evaluatin Operations 33.The Electronic Front Office 34. Front Office Budgeting 35 Managing Human Resourvce in Front Office Hospitality Mishra, Rajeev R. ddc BK 0 0 ddc 0 0 BSDU BSDU 2020-01-23 6 647.94 MIS 018094 2024-04-01 00:00:00 2024-03-12 2020-01-23 BK