Grenny, Joseph, Patterson <br/><br/>
Crucial Conversations:Tools for talking when stakes are high 

 -  3rd 
 - New York  Mc Graw Hill  2022 
 - pg 279 
<br/><br/><label>ISBN: </label>978-1-260-47418-3 
<br/><br/><label>Publisher. No.: </label>
<br/><br/><label>Subjects--Topical Terms: </label><br/>General Education 
<br/><br/><label>Dewey Class. No.: </label>153.6 GRE