/cgi-bin/koha/opac-search.pl?q=ccl=au%3A%22Devendra%2C%20Amitabh%22&sort_by=relevance&format=rss 2 0 50 ISBN:978-0-19-945884-7 /cgi-bin/koha/opac-detail.pl?biblionumber=2238 By Devendra, Amitabh.
New Delhi Oxford University Press 2015 .
340 , Soft skills are personal attributes that enhance an individual's interactions, job performance, and career prospects. Soft Skills for Hospitality is a comprehensive textbook designed for students of hospitality management from diverse sectors. The book is divided into 8 chapters. Chapter 1 analyses the importance of soft skills in the service industry. Chapter 2 focuses on self-management skills and is based on the premise that self-assessment by individuals is an important aspect of survival and growth in the industry. Chapter 3 discusses diverse skills associated with various forms and types of communication in the corporate setup. Chapter 4 deals with issues related to critical thinking and problem-solving in various challenging situations. Chapter 5 analyses the crucial skills related to negotiation and conflict resolution. Chapters 6, 7, and 8 of the book discuss leadership, teamwork, and sales, and marketing skills. Besides students, the book with its practice-oriented approach is sure to be of help to hospitality professionals. 978-0-19-945884-7

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]]> /cgi-bin/koha/opac-detail.pl?biblionumber=2238 ISBN:978-0-19-808401-3 /cgi-bin/koha/opac-detail.pl?biblionumber=4002 ]]> By Devendra, Amitabh.
New Delhi Oxford University Press 2013 .
407 978-0-19-808401-3

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