This book provides a clear understanding of the attributes of good communication vis-à-vis soft skills and hard skills. It guides you through each set of skills and provides practice and assessment modules to sharpen learning, while covering all the four tenets of language learning—listening, speaking, reading and writing. Covering all the topics essential for teachers and students of BCom, BBA and MBA and mass communications, as well as professionals in all industries, Soft Skills and Communication Skills is a complete manual to grooming yourself for inter-personal communication in the professional world..

Contents
Introduction
About the Editors
Soft Skills: Growing Importance
Understanding Communication
Channels of Communication
Evolution and Theories of Communication
Models of Communication
Psychology and Communication
Pedagogy and Communication
Communication Skills
Communication: Spoken English
Communication: Written English
Emotional Skills
Interpersonal Effectiveness
Assertiveness Skills
Conflict Management and Negotiation Skills
Team-building Skills
Time-management Skills

Salient Features
Situational case studies, illustrations and flow charts for clear grasp of concepts
Model questions for practice and guidelines for answering difficult problems
Highlights the linkages between soft skills and hard skills, illustrating the manner in which they can be utilized together in professional situations