The second edition of Hotel Front Office is specifically tailored to meet the requirements of the students pursuing hotel management courses. The book aims to explore all the relevant aspects and issues related to front office operations and management with the help of numerous industry-related examples, cases, and project assignments. All the three sections—Hospitality Industry, Front Office Operations, and Front Office Management—have been thoroughly revised and made concise for better understanding of the concepts. Due to its exhaustive coverage and practical approach, this textbook is also suitable for professionals in the hospitality industry.

Contents
PART I: HOSPITALITY INDUSTRY
Introduction to the Hospitality ­Industry
Classification of Hotels
Hotel Organization

PART II: FRONT OFFICE OPERATIONS
Front Office Organization
Front Office Communication
Room Tariff
Guest Cycle and Room Reservations
Registration
Guest Services
Check-out and Settlement
Front Office Accounting
Night Auditing
Safety and Security

PART III: FRONT OFFICE MANAGEMENT
Computer Applications in Front Office
Evaluating Hotel Performance
Yield Management and Forecasting
Hospitality Marketing
Human Resource Management
Environmental Management
Total Quality Management

Features


Discusses the functions of front office operations, and suggests ways and means to make them more effective
Includes well-illustrated chapters with numerous photographs, flowcharts, illustrations, tables, and examples
Contains cases to enhance critical thinking and relate concepts to real-life situations

New to the Second Edition
New sections: Includes new sections on cash and credit control, training and development of front office staff, and role of front office personnel in maximizing revenue
Revised exercises: Provides new multiple-choice questions at the end of each chapter to facilitate understanding of the readers
On the web: Augmented web resources for both teachers and students